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FAQ
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How do I book?All bookings must be made online through our website.
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What are the rental durations?We offer 4-hour, 8-hour, and full-day rentals.
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What payment methods do you accept?Credit cards, debit cards, PayPal, and Venmo.
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Is delivery free?Yes, within King County, Snohomish County, and surrounding areas. Additional fees apply beyond this area.
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What setup space is needed?A flat, clean area with 3 feet of clearance on all sides.
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Can you set up on pavement?No, we only set up on grass to ensure safety and stability.
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Are the inflatables cleaned?Yes, all are sanitized before and after use.
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What happens if it rains?Free rescheduling for bad weather; no refunds if you proceed.
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What if there’s damage?Normal wear is fine, but misuse may incur repair fees.
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What is your cancellation policy?Free cancellation 48+ hours in advance. Cancellations within 24-48 hours of the rental date will incur a 50% cancellation fee. Cancellations made less than 24 hours before the rental date will be charged 100% of the rental fee.
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We prioritize cleanliness and safety for all rentals. Our procedures include:Thorough Cleaning: Each inflatable is sanitized before and after every rental using child-safe, hospital-grade disinfectants. Visual Inspection: Equipment is checked for damage, wear, and functionality before delivery. Safe Setup: Our team ensures the bounce house is properly anchored and set up on a flat, clean, grassy area free of hazards. Weather Considerations: Rentals may be rescheduled due to high winds or extreme weather for safety reasons. User Guidelines: Customers receive detailed safety instructions to prevent misuse and accidents.
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